Essential Functions Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression. Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay. Co-ordinate luggage delivery, collection, storage, message and paging service, thus providing a friendly and efficient communication centre. Organise the booking of tickets for tours, theatres, and local attractions to enhance guest experience Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis and advising on transport routes to facilitate guests' travel needs. Co-ordinate and oversee the parking of guest's and visitor's cars as determined by the hotel's own parking and arrangements Lost property postage Overseeing deliveries and signing for packages when requested