IT AND TELECOMS TRAINEE (Brightridge )
We are looking to bring onboard an entry level IT and Telecoms Trainee who can display a keen interest in technology. This will be a very hands-on position where no day will be the same. We are a growing company so the successful candidate should be happy to pick up and help in various roles and jobs within the company. Key Responsibilities include: Deal with incoming incidents in a professional manner via the phone or email Accurately log incidents. Communicate with customers - providing updates. Liaise with third party suppliers. Prompt escalation of incident to senior engineers as necessary Monitoring and diagnose broadband faults. User account creation Perform software and O/S maintenance tasks.