Admin / Secretarial / PA

Your role as a Receptionist is to provide a high quality reception, telephone and sales service and to work as part of a team to deliver excellent customer service. Core Accountabilities & Responsibilities Provide a professional and friendly reception and switchboard service to customers in line with the Charity’s service objectives. Undertake cash transactions and implement financial procedures. Process bookings and memberships Deliver excellent customer service and resolve customer complaints should they arise Undertake general administrative tasks such as word-processing and filing to support the delivery of programmes and services. Produce summary reports at designated intervals Promoting products and services to customers and visitors. Maintain vending stock levels and process takings (at designated facilities) Undertake general routine maintenance and cleaning duties around the reception area.

Your Mission: Be the backbone of our operations: Provide essential administrative support to our teams, enabling them to focus on delivering exceptional service to our customers. Streamline and improve: Implement and maintain efficient office procedures, ensuring smooth day-to-day operations. Data-driven excellence: Assist with data entry, management, and reporting, ensuring accurate and timely information for key decision-making. A key player in our success: Contribute to a positive and productive work environment, fostering collaboration and teamwork.

Administrator Duties Processing job cards Booking in maintenance Ordering parts and assisting with invoicing Uploading information to an internal portal Working alongside the other service administrator

Key Responsibilities: - Manage a high volume of inbound calls, addressing customer inquiries and providing solutions - Handle administrative tasks, ensuring accurate documentation and data entry - Provide support to the wider team and assist with other duties as required - Maintain excellent communication with clients and team members

Manage all office correspondence, including emails and letters. Serve as the first point of contact, answering incoming calls and assisting with customer enquiries. Schedule and book meetings, including coordinating any catering requirements. Monitor and reorder front office supplies as needed. Perform general administrative duties such as filing, photocopying, and organising documents. Receive and distribute deliveries efficiently.

Liaise and communicate with all key stakeholders, both internal and external. Work collectively within the team to achieve key targets to project specification. Collation and maintenance of service records. Organise hire equipment with preferred suppliers, together with raising, posting and issuing PO’s accordingly. Responsible for equipment tracking, inclusive of hire equipment together with collation of certificates for each project. Ensure health and safety is always adhered to along with safe housekeeping practices. Assist and participate with stock checks. Ad hoc duties as assigned i.e. paperwork collation, file management, covering leave periods etc.

This role involves handling customer inquiries and processing hire orders, coordinating with drivers and the operations team to ensure timely delivery and collection of equipment. You will maintain accurate hire records, manage stock availability, and resolve customer issues efficiently. Tasks include providing quotes, upselling additional services, and ensuring compliance with company policies. You will also support general administrative duties as required to ensure the smooth running of the hire desk.

Responsibilities Perform data entry tasks accurately and efficiently Computerise documents and maintain electronic records Manage administrative tasks such as filing, copying, and scanning Handle clerical duties including typing, photocopying, and organising paperwork Answer and direct phone calls with professionalism and excellent phone etiquette Assist with office management tasks to ensure a well-run office environment

Responsibilities include: Scheduling meetings and diary management using Outlook Making travel arrangements including transport and accommodation Maintain a filing system Keep the database up to date and accurate Support with events and conferences Process expenses and record financial information Arrange routine checks and the completion of regular forms Ordering stationery, business cards and resources