Admin / Secretarial / PA

As a Full Time Sales Advisor you will have an interest for jewellery and watch sector, with a passion for providing excellent service to every customer, confident, outgoing and with a belief in your own ability. You should also possess an enthusiastic and positive outlook and be able to project a great first impression.

You’ll be helping customers have a pleasant renewable experience from completing DNO applications, telephone updates on their solar and heat pump installation, answering customer queries and ensuring our customers have the information they need. You must be confident on the telephone, have experience with Excel / Word and have amazing attention to detail, be super organised and go above and beyond to make the customer journey amazing. You will be a great team member whilst working autonomously in a time sensitive role. Obviously outstanding work is rewarded as we appreciate this is not a normal admin job. Everything we do affects our customers and we strive to ensure their experience is the best to give them a five star service.

Dealing with inbound calls/outbound sales calls Managing engineer schedules/booking appointments Processing of orders/taking payments Answering customer queries General administration

Perform accurate and timely data entry to maintain up-to-date records. Provide internal sales support, including order processing and clerical tasks. Manage customer enquiries, correspondence, and filing. Answer phone calls professionally with excellent phone etiquette. Assist the team with various administrative duties to enhance productivity.

Receive customer enquires and log on data worksheet With support from Sales / Operations / Quality build customer quotations Issue quotations to our clients Receive Purchase orders from clients and communicate to internal team Issue order acknowledgements to our customers Communicate order advancement to our clients in coordination with operations Date in the our Recourse Planning System

Responding to incoming emails & phone calls from customers · Taking orders by email & phone from customers · Processing orders & invoices · Checking clients account are up to date with payment terms. · Occasionally receive money from drivers or clients. All paid moneys/cheques from drivers or clients are logged on company receipt ledger and liaise with accounts dept · Ensure Drivers have relevant paper work · Responding to customer requests · Liase with Head office · Liase with the purchasing team regarding stock · Liaise with other departments to ensure smooth running of orders / customer requirements · File relevant paperwork & ensure filing is kept up to date · Visit head office as and when required

First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of works Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales Assist with producing engineer/sub-contractor quotations Process reports for engineers, highlighting working hours and material costs Any other Ad hoc duties as required

Effectively plan and optimize transport routes to ensure cost efficiency and timely deliveries Act as the main point of contact for customers regarding delivery and collection schedules, ensuring clear and effective communication. Processing Documentation: Handle on/off hire documents accurately and in a timely manner to maintain seamless operations. Manage general administrative tasks, including cost management, answering calls, filing, and handling invoice queries. Coordinate and organize all necessary paperwork and administrative tasks within the branch to support operational needs. Respond to and manage service requests and breakdowns on site, ensuring prompt and effective resolution. Proactively seek additional work opportunities, support colleagues, and contribute to a collaborative work environment. Take personal responsibility for making interactions with customers easy and satisfactory, enhancing the overall customer experience.

As a Sales Administrator, your responsibilities will include: Creating and issuing Production Orders, and create pick notes and print delivery notes Checking and creating Sales Orders and transport through SAP Scanning products onto Sales Tickets for Market Customers Stock control of all packaging, pallets and crates To liaise with different departments Update vehicle service history and arrange any repairs needed on unit or trailer Arrange transport for store deliveries, and arranging cover for drivers when required General administration duties (telephones, filing) Dealing with visitors to the reception area Assist the H&S team in providing and improving the safe culture throughout the site