Admin / Secretarial / PA

West Lothian College is looking to appoint a Work Based Assessor for Business related SVQs. You will be educated to SCQF Level 9, and be assessor qualified or prepared to complete an assessor award within six months of starting. You will have a good understanding and previous experience of the business sector and possess good organisational skills to prioritise effectively. You will also have the ability to communicate at all levels in order to help others achieve.

We're looking for a Jeopardy Planner to join our great teams across the UK. You'll: be an advocate for first touch query resolution to enhance the customer experience journey be the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence. Essentially being a customer “champion”. oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers. Manage, optimise and take full ownership of engineers' diaries to ensure customer satisfaction and operational efficiency. ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams. exhibit strong problem-solving and analytical skills , particularly in identifying and managing last-minute changes and scheduling conflicts. make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence without the handover to management.

The successful candidate will be responsible for developing and implementing the SWPL’s content and communications plan as well as delivering consistent, high quality social media and website content. The successful candidate will also support the SWPL’s Head of Operations and Partnerships in the delivery and activation of the SWPL’s commercial and broadcast commitments and be a key point of contact for the media. Follow link below for full information and job description.

As their Administrator your responsibilities will be to: - Ensurestock landson time - Booking and managing couriers, handling customs documentation and holding suppliers accountable to ensure goods arrive on time. - Giveclarity to their team - Updating their production planner with delivery dates and tracking details so their operations team have full visibility of incoming shipments. - Maintainaccurate systems and records - Raisepurchase orders and booking shipments into their stock system with precision. - Managesupplier returns - Communicating defects to suppliers and ensuring timely resolution through replacements or refunds.

Responsibilities: Receiving and dealing with both calls and emails from customers requiring assistance Dealing with customers who attend the store in a professional manner Arranging vehicle change overs and vehicle rotation for customers Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers Dealing with the processing of new rentals, and off-hires Processing hire invoices for customers Managing and processing jobs for vehicles off the road Managing and processing breakdowns for customers Any other relevant tasks supporting the wider business

Main purpose of role: Managing the admin duties of the office, please see link for more information

Assist the FM team with day-to-day administrative tasks, including handling emails, phone calls, and correspondence. Maintain and update records related to maintenance, service contracts, and compliance documentation. Prepare reports, presentations, and meeting minutes as required. Manage purchase orders, invoices, and procurement processes for FM-related supplies and services. Act as the first point of contact for FM-related queries and service requests. Log and track work orders, ensuring timely responses and updates. Liaise with contractors and internal teams to schedule maintenance, repairs, and inspections. Monitor and follow up on outstanding tasks to ensure issues are resolved promptly.

Direct Mail to the relevant Case Handler • Maintain literature stock within the office • Ensuring all documentation is relevant and kept up to date • Maintaining Client files both in paper format and electronically, updating as and when necessary • Maintain client files in line with GDPR • Prepare prospect / existing client files for face-to-face meetings • Ensure paperwork is partially completed and marked up clearly • Keep in regular contact with providers regarding transfer process • Keep in contact with client and adviser to update on progress of transfer • Ensure 2 hours of CPD is completed each month and log on your personal development file • Understand and adhere to the practice and Openwork’s systems and regulatory requirements and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements • Submitting new business to the product providers