The Night Porter is responsible for ensuring that all public area’s within the Hotel are clean and tidy ready to welcome guests in the morning. Responsibility for health and safety in the capacity of night time Duty Manager, providing a consistent point of contacts for guests over night. Essential Functions The role of our Night Porter is to deliver an exceptional guest experience throughout the night, by exceeding guest expectations. Everything you do from helping on the bar, cleaning bar and restaurant outlets, to delivering room service food orders. Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols, and engaging with guests to ensure their experience is memorable. Build and maintain relationships within the team and ensure communication is clear between the shifts. Handle, communicate and follow up on any guest comments or complaints. Collect or drop off staff using Company vehicle