Management

We are seeking a skilled and creative Registered Service Manager in West Lothian with significant residential care experience in managing services for children and young people who will support the organisation’s ongoing development. A strong commitment to leading and implementing an attachment-focused approach in working with children and young people is essential.

You will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales. Maximise the departments revenue opportunities Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market Conduct weekly spot checks on bookings Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts Manage and develop the team to ensure career progression and effective succession planning within the hotel and company Organise hotel promotional activities

To create and maintain a culture where individual and team development is culturally institutionalised, service standards are consistently reviewed and improved upon. Established ability to innovate and delegate to successful delivery Excellent commercial and strategic acumen Risk management utilising the harmonious interplay of analytical prowess, strategic thinking and interpersonal skills The ability to identify new opportunities and develop strategies for implementing.

Our shift leaders thrive from the responsibility of trading our stores to exceed customer expectations, through opening and closing stores, ensuring compliance and providing excellent customer service and they have a passion for supporting and leading teams.

Ensure compliance Health & Safety Programme and book PMIs & MOTs Programme and book vehicle equipment checks and tests, process and file records Checking PMI & MOT attendance and reports. Monitor pre use checks, repairs, servicing, PMIs and MOTs Maintain motor insurance data base Checking compliance of UK domestic driver hours rules Maintain Operator Licence as required. Deputising for the Fleet Manager Carry out driving licence checks and monitor 3^rd party checking Other tasks as required

Develop and deliver a detailed integrated marketing activity and events plan. Monitor visitor numbers by channel daily to present at the daily team meeting and identify and take immediate action to achieve visitor number targets Communicate, respond and actively interact on a timely and swift basis on behalf of the sites across all platforms. Work closely and consistently with the digital marketing agency regarding campaigns checking and interacting daily regarding performance. Implement a varied, multichannel organic social media strategy. Cultivate and collaborate with strategic partners to grow our visitor numbers with a strong emphasis on face-to-face consistent contact. Responsible for conveying a consistent brand image acting as a guardian for the brand. Plan and manage a consistent schedule of email marketing activity, creating engaging, relevant content. Optimise and improve the sites websites ensuring content is up to date with a consistent tone of voice.

As a Reputation Manager, you will lead on our proactive community engagement (outreach) programme, showcasing the role the Scottish red meat supply chain plays in a greener, wealthier and healthier Scotland. In addition, the post holder will support QMS’s positive red meat narrative, line manage the Community Engagement Team and be a critical part of the organisation’s proactive and reactive red meat reputational protection efforts.

Oversee the day-to-day operations of IT support, managed print, hosted telephony, and other technology services, for customers. Ensure efficient helpdesk operation, reducing ticket backlog and improving response/resolution times. Design, implement, and optimise service delivery processes and best practices to enhance efficiency and effectiveness across all teams. Establish and monitor Key Performance Indicators (KPIs) to track and improve staff performance, client satisfaction, and operational efficiency Conduct regular performance reviews, provide constructive feedback, and develop action plans for improvement as necessary. Identify training needs and organise programs to ensure continuous staff development, skill enhancement, and knowledge sharing. Address performance issues, conduct disciplinary meetings

The successful candidates will provide excellent customer service, control the day to day management of the branch and staff, support, develop and supervise a small team of staff, be able to work to targets and motivate a team to reach agreed goals, can take, deliver instruction and communicate confidently with colleagues and customers, have a good level of organisational, commercial and leadership skills, maintain high standards of branch housekeeping and safety, work within company policies and procedures.

Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store