Effectively support the Shift Manager with achieving all operational productivity and KPI targets by cascading all communication on key performance targets to all levels of staff. Lead resource to meet productivity targets and promote positive working relationships with staff to build and develop their skills. To oversee the induction and training of new staff, ensuring that all staff receive ongoing operational training. To proactively support a high standard of health and safety within the site. To encourage a positive working environment that delivers excellent service levels for the customers and captures all possible revenue for the business.