Job Title: Reservations & Conference Manager
Company Name: DoubleTree by Hilton
Location: Edinburgh Airport
Hours / Days Of Work: To be clarified
Job Type: Full-Time
Salary: Competitive
Job Description:
You will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales.
Maximise the departments revenue opportunities
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
Conduct weekly spot checks on bookings
Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts
Manage and develop the team to ensure career progression and effective succession planning within the hotel and company
Organise hotel promotional activities
Experience And Qualifications:
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Excellent standards
Good organisational / time management skills.
Resilient, creativity, able multitask and can work under pressure
Able to work various shift patterns including weekends
Strong communication skill and the ability to interact with the guest whilst delivering exceptional customer experiences all the time
Application Process:
Apply via link below
Closing Date: 13/01/2025
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