Job Title: Helpdesk Administrator
Company Name: Simply Solutions (Europe) Ltd
Location: Livingston
Hours / Days Of Work: Mon-Fri
Job Type: Full-Time
Job Description:
First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system
Follow up on queries and plan engineer or sub-contractor attendance as required
Liaise with contractors, client representatives, and the full team including engineers
Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
Ensure Clients are updated with progress of works
Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
Assist with producing engineer/sub-contractor quotations
Process reports for engineers, highlighting working hours and material costs
Any other Ad hoc duties as required
Experience And Qualifications:
Previous experience within a facilities or commercial FM helpdesk role is preferred
Previous Help Desk and Administration experience
Excellent communication skills - both written and verbal
Customer service experience
Good working knowledge of Microsoft office and Microsoft Teams
Ability to work on own initiative and as a part of a team
Application Process:
Apply via link below
Closing Date: 02/12/2024
Apply at: https://www.totaljobs.com/job/helpdesk-administrator/simply-solutions-europe-ltd-job103782095
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