Job Title: Administrator/Planner
Company Name: Energy Assets Ltd
Location: Livingston
Hours / Days Of Work: Hybrid - work remotely up to 2 days per week
Job Type: Full-Time
Salary: £27,540 per year
Job Description:
We're looking for a Jeopardy Planner to join our great teams across the UK. You'll:
be an advocate for first touch query resolution to enhance the customer experience journey
be the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence. Essentially being a customer “champion”.
oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers.
Manage, optimise and take full ownership of engineers' diaries to ensure customer satisfaction and operational efficiency.
ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams.
exhibit strong problem-solving and analytical skills , particularly in identifying and managing last-minute changes and scheduling conflicts.
make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence without the handover to management.
Experience And Qualifications:
Experience in a customer-facing role, preferably with inbound/outbound calling.
Prior planning and scheduling experience is highly desirable with UK wide geographical knowledge
Exceptional communication skills via phone and email.
Adept at problem-solving and capable of taking ownership of issues.
Strong attention to detail and a commitment to delivering high-quality service.
Ability to manage and prioritise high volumes of work
Previous ability to work multiple online system. Microsoft and in house bespoke systems
Application Process:
via the link below
Closing Date: 15/05/2025
Apply at: https://findajob.dwp.gov.uk/details/16383934
Social Media Links: