Job Title: Administrator/Coordinator
Company Name: Energy Assets Ltd
Location: Livingston
Hours / Days Of Work: Hybrid - work remotely up to 2 days per week
Job Type: Full-Time
Salary: £23,665 to £23,665 per year
Job Description:
First point of contact to provide accurate and timely administrative support to internal and external customers of the Technical Helpdesk
Support engineers to complete their responsibilities with a key focus on minimising abort rates
Answer calls from engineers, providing guidance and instruction in a confident and accurate manner, using technical knowledge and existing company procedures
Liaise with customers and suppliers as appropriate to ensure full knowledge of issues and to provide solutions as well as first class customer service
Use systems to ensure that information is recorded accurately and with attention to detail
Analyse, manage and close emergency callouts, liaising with all affected parties to ensure fast and safe turnaround both within Service Level Agreement (SLAs) and in the most cost-effective manner
Ensure the correct emergency call out rates are paid to contractors in line with Energy Assets contracts
Accurately record and report relevant Management Information
Experience And Qualifications:
Since full training will be provided, no experience is necessary. We do encourage the below from candidates to wish to apply:
the ability to remain calm and in control of a demanding and varied workload in an often fast moving environment
ability to prioritise own workload, and knowing when to appropriately escalate issues or questions
attention to detail, and a pride in providing accurate and timely support
strong problem solving and issue resolution ability
good communication skills, both written and oral
first class customer service skills
previous industry experience an advantage
Application Process:
via the link below
Closing Date: 08/03/2025
Apply at: https://findajob.dwp.gov.uk/details/16012950
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