Job Title: Customer Service Administrator
Company Name: BCA
Location: Edinburgh
Hours / Days Of Work: 40 hours Monday to Friday
Job Type: Full-Time
Salary: £12.89 an hour
Job Description:
Main purpose of the role
To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
Your key responsibilities will be:
Vehicle production administration, including data entry and document management.
Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
Provide counter service to customers and visitors.
Support buyers through the swift resolution of queries and complaints.
Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
Action requests for information or action from the central Call Centre.
Experience And Qualifications:
To be successful, you’ll bring some of the following experience with you:
Due to our location candidates must be able to drive and have access to a car
Excellent customer service skills.
Excellent attention to detail.
IT skills Salesforce
Decision making & problem solving
Influencing & communicating
Team Player
Application Process:
via the link below
Closing Date: 17/01/2025
Social Media Links: