Job Title: Helpdesk Coordinator
Company Name: Escape Recruitment Services
Location: Livingston
Hours / Days Of Work: (Mon-Fri, 9am-5.30pm on site)
Job Type: Full-Time
Salary: £24,000 to £26,000 per year
Job Description:
Why You'll Love Working Here:
This Facilities Management provider truly values its employees, focusing on wellbeing and fostering a supportive, positive work environment. You'll join a big team ready to encourage you to succeed and grow your long term career.
What You'll Do:
Be the first point of contact for all calls, providing a professional and friendly service.
Log and manage helpdesk queries, ensuring they're tracked and resolved efficiently.
Schedule engineers or contractors to resolve issues while keeping clients updated.
Work closely with the wider team, clients, and contractors to ensure smooth operations.
Assist with reports, quotations, and other admin duties to keep everything running seamlessly.
Experience And Qualifications:
About You:
Proven experience in a helpdesk or customer service role within Facilities Management ideally.
Comfortable with IT systems and skilled in using Microsoft Office and Teams.
A great communicator with strong written and verbal skills.
Proactive, detail-oriented, and able to thrive in a busy environment.
Application Process:
via the link below
Closing Date: 06/02/2025
Apply at: https://findajob.dwp.gov.uk/details/15937561
Social Media Links: