Job Title: Service / Office Manager
Company Name: Simply Solutions (Europe) Ltd
Location: Livingston
Hours / Days Of Work: Monday – Friday, 9am-5.30pm
Job Type: Full-Time
Salary: Up to £32,500 per annum plus bonus plus benefits
Job Description:
Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
Utilise your knowledge of Microsoft platforms and software to enhance team performance.
Maintain strong relationships with clients, partners, and stakeholders.
Escalate issues where suppliers and engineers have failed to respond within contract timescales.
Perform any other ad hoc duties as required.
Experience And Qualifications:
Proven experience as a Service / Office Manager or in a similar senior management role.
Strong leadership and organisational skills.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving aptitude.
Ability to work under pressure and handle multiple tasks simultaneously.
Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
Familiarity with CAFM/Ticketing systems.
Strong sense of urgency and attention to detail.
Ability to multi-task and enjoy a challenge.
Good working knowledge of Microsoft Office and Microsoft Teams.
Ability to manage direct reports and work both independently and as part of a team.
Application Process:
Apply via link below
Closing Date: 27/01/2025
Apply at: https://www.totaljobs.com/job/service-office-manager/simply-solutions-europe-ltd-job104085301
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